Mystery shopping
Monitor quality of service, compliance with standards and gather specific information on products and services.
Customer satisfaction
Obtain customer feedback and understand customer expectations and recognize their needs.
Loyalty and rewards programs
Proven methods for growing and sustaining market share and securing customer loyalty.
Site inspections
With highly reliable audit software and applications in order to maximize efficiency and gather and analyze key data points.
Strategic planning and performance management
Determine milestones and identify measurable goals to accomplish organizational growth.
HR management
Comprehensive human resources management from hiring, to training and development, motivational and interactive workshops and team building.
SOP development
Developing and standardizing operating procedures for both technical and fundamental processes.